Customer Promise
for every industry
Domin Customer Support
At Domin, we are committed to providing an exceptional customer experience through our future-focused, personable, and professional approach. We strive to ensure that our customers feel valued, heard, and have a trusted partner throughout their journey with us.
Lead Times
Competitive Lead Times
Our average lead time for Domin Valves is approximately 14-16 weeks, but for these stocked models, lead times can be much shorter. We will provide shipping updates when your valve is due to be shipped, ensuring you have the latest information on your order status.
Warranty
Market-leading reliability
1-Year Warranty: All our valves come with a comprehensive 1-year warranty.
Expert Inspections: Our in-house experts are available to inspect your valves, identify issues, and carry out necessary repairs.
Minimised Downtime: we prioritise quick turnaround times for repairs to minimise any disruption to your operations.
Value Systems
Respond to Any Driver Input
Achieve great performance and maximise efficiency over any road surface, effortlessly reacting to any driver input safely and without adding wear and tear to the system.
Prompt response times
Efficient technical advice
Timely deliveries
Competitive Lead Times
We understand the critical role that Domin Valves play in our customers’ projects and operations.
We are dedicated to reducing lead times and expediting delivery whenever possible. Our average current lead time for Domin Valves is approximately 14-16 weeks, but for popular models, we maintain stock availability and can offer significantly reduced lead times.
We will provide shipping updates when your valve is due to be shipped, ensuring you have the latest information on your order status.
Market-leading reliability
We aim to provide our customers with peace of mind and confidence in our products and services. Domin valves are renowned for their market-leading reliability, with the majority of our valves operating in the field for years without any faults. Our approach for repairs and warranty is designed to support this high level of dependability:
- 2-Year Warranty: All our valves come with a comprehensive 2-year warranty. In the unlikely event that you encounter any performance issues, we are here to provide swift and effective support.
- Expert Inspections: Our in-house experts are available to inspect your valves, identify the root cause of any issues, and carry out necessary repairs. This ensures that your valves are returned to you promptly and in optimal working condition.
- Minimised Downtime: Understanding the importance of operational continuity, we prioritise quick turnaround times for repairs to minimise any disruption to your operations.
With Domin, you can trust that our valves will deliver consistent, fault-free performance, backed by robust support to keep your systems running smoothly.
Transparency and Communication
To ensure transparency and clear communication regarding shipping, we provide the following information:
“We ship all our products globally from our state-of-the-art manufacturing and production facility in the UK. Following stringent product testing, we take great care in packaging each product to guarantee its safe arrival to you.
We use major worldwide couriers such as FedEx, UPS, and DHL, ensuring global shipping coverage and that your order is delivered to you quickly and seamlessly.
Shipping costs are always included in the quotes provided during the ordering process, and may vary based on the quantity of units ordered. There are no hidden costs; all costs, including shipping, are clearly confirmed when the purchase order (PO) is confirmed, ensuring complete transparency.
Should you need any specific import requirements or documentation for customs, please contact our customer support team at support@domin.co
Straightforward and Hassle-free
- Return Notification: You have 14 days from receipt to notify us if you wish to return a valve.
- Return Window: After notification, you have an additional 14 days to return the valve to us.
- Performance Guarantee: If the valve does not perform as specified in the datasheet, you can return it to us without any issues.
Competitive Lead Times
We understand the critical role that Domin Valves play in our customers’ projects and operations.
We are dedicated to reducing lead times and expediting delivery whenever possible. Our average current lead time for Domin Valves is approximately 14-16 weeks, but for popular models, we maintain stock availability and can offer significantly reduced lead times.
We will provide shipping updates when your valve is due to be shipped, ensuring you have the latest information on your order status.
Market-leading reliability
We aim to provide our customers with peace of mind and confidence in our products and services. Domin valves are renowned for their market-leading reliability, with the majority of our valves operating in the field for years without any faults. Our approach for repairs and warranty is designed to support this high level of dependability:
- 2-Year Warranty: All our valves come with a comprehensive 2-year warranty. In the unlikely event that you encounter any performance issues, we are here to provide swift and effective support.
- Expert Inspections: Our in-house experts are available to inspect your valves, identify the root cause of any issues, and carry out necessary repairs. This ensures that your valves are returned to you promptly and in optimal working condition.
- Minimised Downtime: Understanding the importance of operational continuity, we prioritise quick turnaround times for repairs to minimise any disruption to your operations.
With Domin, you can trust that our valves will deliver consistent, fault-free performance, backed by robust support to keep your systems running smoothly.
Transparency and Communication
To ensure transparency and clear communication regarding shipping, we provide the following information:
“We ship all our products globally from our state-of-the-art manufacturing and production facility in the UK. Following stringent product testing, we take great care in packaging each product to guarantee its safe arrival to you.
We use major worldwide couriers such as FedEx, UPS, and DHL, ensuring global shipping coverage and that your order is delivered to you quickly and seamlessly.
Shipping costs are always included in the quotes provided during the ordering process, and may vary based on the quantity of units ordered. There are no hidden costs; all costs, including shipping, are clearly confirmed when the purchase order (PO) is confirmed, ensuring complete transparency.
Should you need any specific import requirements or documentation for customs, please contact our customer support team at support@domin.co
Straightforward and Hassle-free
- Return Notification: You have 14 days from receipt to notify us if you wish to return a valve.
- Return Window: After notification, you have an additional 14 days to return the valve to us.
- Performance Guarantee: If the valve does not perform as specified in the datasheet, you can return it to us without any issues.
How to Contact Customer Service
You can reach our customer service team through the following channels:
