Shipping and Returns

Shipping

Thank you for shopping with Domin. We ship all our products around the world from our state-of-the-art manufacturing and production facility in the UK. Following stringent product testing, all products are wrapped as carefully as possible and dispatched with insured guaranteed delivery by the most reliable method possible. The courier or delivery company will vary from region to region. If you are based in China, please contact us to arrange specific import requirements.  

Once we have received your order, we will be in touch with you within 48 working hours to arrange shipping. We will confirm and agree delivery timing, and if there are additional costs, so you can retain full confidence in our quality of service.

For most valve orders, the production turnaround is 10-14 weeks from order to being ready for dispatch. For more complex or unique products, it can take longer. So, if your timing is more urgent, or the needs are very specific, please contact us first before ordering.

Returns

You have 14 days from receipt of your item to request to cancel your purchase for a full refund. All cancelled items must be returned to Domin Fluid Power Limited within 28 days of receipt of item. You will be responsible for shipping costs for returning your non-faulty item. Items cannot be returned after 14 days, unless faulty. If you have received a faulty item, please contact us.

Refunds

Once we receive your item, we will notify you that we have received the returned item and after an inspection, we will notify you of the status of your refund.

If your return is approved, we will initiate a refund to your original method of payment.